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​Contact Us & Terms Of Use

If you have any questions, please contact Neru Health support at tech@neruhealth.com or fill out the form below. We will do our best to answer your queries within 2-3 business days.

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TERMS AND CONDITIONS AGREEMENT

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS APP AND OUR SERVICE. BY USING THIS APP AND OUR SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

 

1. GENERAL

This Terms and Conditions Agreement ("Agreement") is a legally binding agreement between you ("User") and Willow Life Sciences ("Neru Health", formerly "Willow Health”) regarding the use of the App's (“App" or “Website” or “Service”) services, websites, and features ("Service") for uploading, processing, and interpreting of the User's health data or access to health resources.

 

Medical Services Disclaimers: 

Neru Health advises you to consult with your healthcare provider before using the Service. By using the Service, you represent that you are in good enough health to begin using it, and you acknowledge that the Service may include changes to your diet or level of physical activity, among other things. If you have a health condition that may be impacted by the Service, you represent that you have obtained express approval from a health care professional to use the Service. Your active engagement and participation are required for the Service to be effective. Please note that individual users’ results may vary due to various factors, and Neru Health cannot guarantee that you will achieve your health goals, despite your efforts.

 

Neru Health does not provide medical care through the Service, and we are not a licensed medical care provider. Our specialists do not act in a health care professional capacity, and they do not provide any medical or clinical services, nor do they diagnose, treat, or manage any illness, disease, or condition. Please note that Neru Health and our specialists do not have expertise in diagnosing, examining, or treating medical or psychological conditions of any kind, or in determining the effect of any specific exercise on a medical condition.  

 

It's important to remember that the information provided by our specialists is not intended to replace professional medical advice or treatment from your healthcare provider. Any information or advice provided by our specialists is supplemental to the care provided by your healthcare provider and should not replace regular medical visits or consultations. You should not change any treatment, medication, therapy, or care plan based on information received through the Service. 

 

You should always consult with your physician or other qualified healthcare practitioner regarding your medical condition or the use (or frequency) of any medication or medical device. Information provided by our specialists is for informational purposes only and should not be construed as a recommendation or endorsement of any drug, device, or treatment, nor should it be considered a representation that any particular drug, device, or treatment is safe, appropriate, or effective for you.

 

If you have any questions or concerns about your health or condition, or experience any changes in your condition or health status, you should always consult with your healthcare professional. Please note that the Service does not include emergency, time-sensitive or urgent, remote, or critical care services. If you believe you have a medical emergency, please call 911 or go to the nearest open emergency room immediately.

 

By using the Service, you acknowledge and agree that Neru Health or Willow LIfe Sciences, Inc. is not responsible for any medical or psychological conditions, illnesses, or diseases you may have, nor do we assume any liability for any harm or injury resulting from your use of the Service. You further acknowledge and agree to indemnify and hold harmless Neru Health, its affiliates, and its officers, directors, employees, agents, and contractors from any claims, damages, or losses arising out of your use of the Service or any information or advice provided by our specialists.


The User must read this document. 

 

2. USE OF SERVICES

By using the Services, User agrees to the following:

a. User shall provide accurate and complete information when creating an account and using the Services.

b. User acknowledges and agrees that the App may collect, use, and process User's health data in order to provide the Services.

c. User acknowledges and agrees that the App may use User's health data to improve the Services and for research purposes.

d. User acknowledges and agrees that the App may use cookies and similar technologies to collect and store information about User's use of the Services.

e. User acknowledges and agrees that the App is not responsible for User's health data's accuracy, completeness, or reliability.

3. PRIVACY

a. The App takes the privacy and security of the User's health data seriously and will take all reasonable steps to protect User's health data.

b. User acknowledges and agrees that the App may use User's health data to provide the Services and improve the App's features and functionalities.

c. User acknowledges and agrees that the App may use User's health data for research purposes and may share the data with third-party service providers who assist the App in providing the Services. Wherever possible, the 

d. User acknowledges and agrees that the App may disclose User's health data if required by law or if the App believes in good faith that such disclosure is necessary to comply with legal processes or protect the App's rights, property, or personal safety.

4. DISCLAIMERS

a. User acknowledges and agrees that the Services are provided "as is" and that the App makes no representations or warranties of any kind, express or implied, as to the operation of the Services or the information, content, materials, or products included therein.

b. User acknowledges and agrees that the App shall not be liable for any damages of any kind arising from the use of the Services, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

c. User acknowledges and agrees that the App is not responsible for User's health data's accuracy, completeness, or reliability.

5. INTELLECTUAL PROPERTY

a. All intellectual property rights in the Services, including but not limited to copyright, trademarks, and trade secrets, are owned by the App.

b. User acknowledges and agrees that User shall not copy, modify, or distribute any content from the Services without the App's express written consent.

6. TERMINATION

a. The App may terminate User's access to the Services at any time, with or without cause or notice, in its sole discretion.

b. User may terminate this Agreement at any time by deleting their account and ceasing to use the Services.

7. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the United States of America, without giving effect to any principles of conflicts of law. User agrees that any action at law or in equity arising out of or relating to this Agreement shall be filed only in the state or federal courts located in the United States of America.

8. CHANGES TO AGREEMENT

We reserve the right to modify this Agreement at any time and without prior notice to you. Any changes to this Agreement will be effective immediately upon posting on our website or within the App. Your continued use of the App after any such changes constitutes your acceptance of the revised Agreement.

9. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between you and Willow Health regarding your use of the App and supersedes all prior agreements and understandings, whether written or oral, between you and Willow Health.

10. CONTACT US

If you have any questions or concerns about this Agreement or the App, please contact us at tech@neruhealth.com.

 

By creating an account and/or using the App and the service, you acknowledge that you have read and understood this Agreement and agree to be bound by its terms and conditions.

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